FAQ

  • A direct cremation funeral is a funeral service with no attendance. In essence, it has none of the traditional elements of a funeral, it’s simply a cremation service.

  • Not at all. A direct cremation service has become a very popular form of funeral and is widely accepted by many people in the country. There are many different reasons to request a direct cremation service, whether it be your loved one’s request to have the simplest and cheapest option, or that your family are spread nationally or internationally. This service allows the practicalities of a funeral to be cared for, enabling you to arrange a personal farewell at a time to suit you, without pressure. If the reason is purely financial, call us and discuss other options, you will be surprised how we can arrange something personal and unique at low cost, without affecting your loved one’s dignity.

  • We are centrally based in Worcestershire and cover all parts of England & Wales. Our team attend each location so you can be safe in the knowledge that your loved one is cared for by professionally trained funeral operatives.

  • If the death occurs in a hospital then the deceased will be cared for in the mortuary until necessary paperwork has been completed, allowing us to bring your loved one into our care. Where there is no mortuary facility, such as at a home address or care home, then we will respond immediately regardless of whether we are travelling locally or further afield. Our team will give you an estimated arrival time but please make sure you have not rushed yourselves to say your goodbyes before we bring your loved one away from home.

  • An unattended direct cremation will take place at our local crematorium in Worcester. There is a strict non-attendance policy but we do also offer a modern, attended service as well as the full traditional style services. Please see www.jacksonfamilyfunerals.com

    We can use any crematorium in the country should you wish for us to attend a local crematorium to you. Please do be aware that there will be additional cost for a different crematorium and also additional travel expenses.

  • We can be contacted any time 24/7. All calls are answered by our own team, based in one of our funeral homes. This means that you will receive a personal service from start to finish.

    Our team are trained to discuss funeral options and advise you on the next steps. We are available to you at anytime of the day or night.

  • We focus on making sure you feel comfortable and supported by us, if you do not feel you are receiving this from another company then we can take over. It would be usual for the original funeral director to charge you for the services they have already provided to you. We can arrange the payment just to make it easier for you. Chat with one of the team about this.

  • We never ask for immediate payment as we are more focused on your loved one’s initial care and that you are happy with us. We send an invoice prior to the cremation date and ask for payment before the service. We are aware that there are some exceptional situations and we can advise you of financial help.

  • We will keep you notified of every step from bringing your loved one into our care, discussing dates of the service and also the return of the ashes. Cremation usually takes place within 14 days but this can be affected by due process. Your loved one’s ashes will be collected by us within a couple of days and securely returned to you. If you have opted for hand delivery of ashes then we will call you to arrange our attendance.

  • Each and every person we care for has a coffin uniquely sized for them. We use a variety of coffins, usually from our local manufacturer. Most direct cremations use a specific type of coffin, meaning it is unable to be used in an attended service. Coffins cannot be reused as they are instrumental in the cremation process.